Understanding the error messages

If an error message pops up and you are not sure why, this guide should give some explanation as to why its happened. Error messages are colour coded to help us all out. Red means that something is wrong and needs to attention. Yellow is usually something that you might want to look at, its not wrong, but it might cause you problems later on. Blue is a friendly tip or guidance message. Green is obviously telling you that everything is going swimmingly.

Creative error

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This error will show when you try to add a creative and the dimensions are not to specification. For instance there might be a creative spec of 600×125, you could accidentally try to drop a 125/125 creative into the slot. The system will realise this and this error message will show.

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This error will be displayed when you try to add a creative that is larger than the limit specified.

Channel line errors

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This warning message will appear when you have updated fields in your channel lines and then move onto the next task without saving. If you wish to save your changes choose the “Save it!” icon, if not the “Forget it!” icon.

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This message will appear either because you have missed out key information such as Dates, or information you have entered hasn’t been recognised by the system. Be sure when entering terms into fields such as “Airport Origin” that you have selected an option from the drop down menu. When you start writing a list of related search terms will appear below, simply select one of these and the system will input it automatically.

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This error message is prompted by adding a channel line and not adding any criteria. Criteria can be added by clicking the criteria icon. Add criteria icon

For further advice on how to add channel lines or criteria search for “How do I add a channel line?”

Creating a campaign

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If you see this error message when creating a campaign then there are either essential details missing from the criteria or you haven’t selected any channels. if there are any essential details missing than the error icon will appear next to the relevant field.

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Couldn’t find what you were looking for?

For further assistance please contact Help@Media-Flow.co.uk and we will help as soon as possible.